Privacy Policy

When you use our website www.keytime.ch, in particular when placing an order or contacting us, we may collect the personal data necessary to manage our relationship with you, including:

• Your first and last name
• Your email address
• Your shipping address
• Your billing address, where applicable
• Information relating to your order
• Any information you provide to us in the context of a contact request or after-sales service request

Payment data is not stored on our servers. Payments are processed securely by our payment provider Stripe.

Your personal data is used only to the extent necessary to:

• Process and confirm your order
• Ensure payment, shipment and delivery
• Contact you in case of any question, issue or need relating to your order
• Provide after-sales service and handle any warranty-related request
• Comply with our administrative, accounting and legal obligations

We may send you newsletters, updates or promotional communications where you have consented to receive them or where applicable law allows us to do so. You may unsubscribe at any time via the link included in our emails or by contacting us at hello@keytime.ch.

Your personal data may only be shared with service providers or partners strictly necessary for the performance of our services, in particular for:

• Payment processing
• Preparing, shipping and delivering your order
• After-sales service, where necessary
• Compliance with a legal obligation or a request from a competent authority

Payments are processed by Stripe. Deliveries may in particular be handled by our logistics and shipping partners.

We do not disclose your data to third parties for any other purpose without your consent, unless required by law.

Your personal data is retained for as long as necessary to process your order, manage the customer relationship, provide after-sales service, and comply with our legal, accounting and administrative obligations.

We implement appropriate technical and organizational measures to protect the personal data we collect against unauthorized access, loss, disclosure or misuse.

In accordance with applicable data protection law, you have in particular the following rights:

• Right of access
• Right to rectification
• Right to erasure, within the limits provided by law
• Right to withdraw your consent where processing is based on consent

For any request relating to your personal data, you may contact us at: hello@keytime.ch

This Privacy Policy may be updated at any time. The applicable version is the one published on this page as of the date indicated above.